FAQs

What form of payments do you accept?

- We accept all major credit cards and most electronic wallets, including Apple Pay, Google Pay and Shop Pay. We accept PayPal. We also offer interest-free installment payments through Shop Pay, Klarna and PayPal.

How can I change of cancel my order?

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 60 days of your order date ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

I tried to place an order but the transaction failed, however it looked life I was still charged. Can you refund my payment?

Don't worry, if the order wasn't placed you weren't charged. What you're probably seeing is a temporary hold on funds in your account. Whenever you attempt an online transaction, the first thing that happens is your bank places a temporary hold on the funds in your account. If your transaction is not completed, the hold is not immediately released. The hold will be automatically released according to your bank's hold policy. It's usually within 2-3 days but each bank has its own rules. If the hold doesn't fall off within a few days, you should contact your bank to inquire about the hold. We did not charge you and thus we cannot issue you a refund, nor can we release the hold on the funds. This can only be done by your bank.

SHIPPING/RETURNS

How much does shipping cost?

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping with a minimum $150 order (before taxes and shipping). For other orders our fee structure is as follows:

UNITED STATES

Standard shipping (3-8 business days) for orders up to $149.99 (before taxes and shipping): $5.95 flat fee

Standard shipping (3-8 business days) for orders $150.00 and over (before taxes and shipping): Free

Expedited shipping (1-3 business days): $14.95 flat fee

INTERNATIONAL

Standard shipping for orders up to $149.99 (before taxes and shipping): $14.95 flat fee

Standard shipping for orders $150 and over (before taxes and shipping): Free

Expedited shipping: Not available

Where do you ship your products from?

Our products are printed and shipped from the U.S., mostly from facilities in Florida.

How long does it take to receive an order?

Most orders are shipped within 2 business days. Engraved items like watches take around 5 business days as they are custom made after you place your order.

Once shipped, most orders to the continental U.S. are delivered within 3-5 business days when standard shipping is purchased

Orders shipped with Expedited Shipping usually arrive within 1-3 business days, once shipped.

These timeframes do not include processing and manufacturing time before shipping.

International orders are occasionally experiencing long delays due to supply chain issues. Allow six weeks or more for shipments outside of Western Europe, the U.S. and Canada.

Shipping timeframes are estimates only. We are unable to guarantee arrival by any particular date.

Orders are not shipped or manufactured on weekends or holidays.

If your order includes multiple items, each item might be produced in a different facility and thus your shipment may arrive in multiple packages.

We believe it's important to be completely transparent with our customers about our policies and to provide current and timely information about current operating conditions so that you can make your purchasing decision. Our goal is to get all of our products to customers within the United States within two weeks. We update our product pages with our best estimates for delivery times given our recent experience. These estimates are not guaranteed and unless otherwise stated do not include production time before shipping. Shipping times may be impacted by many factors including the exact location of the delivery address, holidays, weather conditions, and other factors outside our control. Because of that we cannot guarantee that your order will arrive by any particular deadline.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we become aware of a significant delay in the shipment of your order, we will make every effort to contact you via email or telephone.

Do you offer express or expedited shipping?

We offer expedited shipping in the United States. If you select expedited shipping at checkout your order will be shipped by USPS Priority Mail. Items shipped with expedited shipping generally arrive within 1-3 business daysa after being shipped, not including processing or manufacturing time. These delivery timeframes are estimates and cannot be guaranteed.

What if my shipment is lost, stolen, or damaged in transit?

We offer a low cost shipping protection option that you will be offered at checkout. If you accept our offer, you can file an easy claim with us if your package doesn't arrive, is stolen or is damaged.

If you decline our shipping protection offer, we are not responsible for any packages that are lost or stolen if they are marked as delivered by the carrier. You should report any items that may have been stolen after delivery to your local police department. You may be able to file a claim with your homeowners or renters insurance.

Any fees charged for shipping protection are nonrefundable once the order has been confirmed.

I received a notification that my package was delivered, but I can't find it. What should I do?

In the majority of cases these items do turn up after a few days. We ship most items via the USPS and they normally deliver to the mailbox where you receive first class mail, and not necessarily to the doorstep or other location where other carriers deliver your packages. Sometimes the carrier marks a package as delivered at the post office and it is actually dropped off a few hours or even 1-2 days later. Mistakes do happen and sometimes the packages are delivered to the wrong mailbox, so ask your neighbors if they received your item by mistake. We encourage you to call your local post office to report the missing item, as they are often able to assist in finding the package. If you purchased Route Package Protection, you're covered for items marked as delivered but lost or stolen. If the item is not found after 5 days, you can make an easy claim by contacting our customer service team at service@loveknotshop.com Please note that you must report the missing item between 5 and 15 days after the item was reported as delivered by the USPS. If you declined our offer of shipping protection, please file a claim with the shipping carrier.

The tracking on my order still shows "label created." What's taking so long?

For most packages our carriers provide timely and accurate tracking information. Unfortunately the carrier's tracking system does sometimes experience errors. Occasionally packages aren't scanned properly when they leave our warehouse. Once in a while we see packages get all the way to the final destination before the tracking shows any updates. Unfortunately this does happen more often these days as the carriers are dealing with large package volumes and staffing shortages. Please know that if you received a tracking number we have shipped your order and it should arrive soon. If you believe your order may have been lost, please contact our customer support team at servce@loveknotshop.com.

What is shipping protection?

We partner with Insurify to provide you with a convenient, low cost shipping protection option that you will be offered at checkout. If you accept our offer, after you place your order if your package doesn't arrive, is stole or is damaged you can contact us to file an easy claim. You'll have the option of receiving a replacement product or a refund.

Any fees charged for shipping protection are nonrefundable once the order has been confirmed.

What is your return policy?

We offer a 60 day return policy on most items.

No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers. We will remake and/or replace personalized items where we were responsible for any errors, damage or manufacturing issues.
No refunds or exchanges on items marked "Final Sale." Shipping, warranty and insurance costs, and gift card purchases are non-refundable.

Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived. That way we can make things right and get you a replacement item as quickly as possible

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can head over to our returns and exchanges page to get started. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns and exchanges are free of charge within the U.S. Shipping, warranty and insurance costs are non-refundable.

You can always contact us for any return questions at service@loveknotshop.com.

Returns or refunds will not be given after 60 days from the date of purchase. We offer a 2 year product protection plan for many of our products that will cover you against defects beyond 60 days.

Please view our full refund policy here.

How do I start a return?

Head over to our returns and exchanges page to get started.

For most returns you can use our easy returns and exchanges portal.

If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team by sending an email to service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.

If you received a different item than the one you ordered, please contact our customer service team by emailing us at service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.

If you purchased our 2 year product protection plan for your item and you have experienced a covered defect or issue, please contact our customer service team by emailing us at service@loveknotshop.com with your order number and a description of the problem. For faster service please attach a photo showing the damage or defect.

For all other returns and exchanges, please use our returns and exchanges portal for a quick and easy returns experience.There is a $7.95 return shipping fee for items returned for refund. Avoid the fee when returning for store credit. If you choose to exchange your purchase for another item, you can shop right through the portal and get a bonus credit!

PRODUCT INFORMATION

What are your products made from?

Our jewelry products are made from 316L Surgical Grade Stainless Steel.

Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.

For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

What about allergies?

316L stainless steel is low reaction, with minimum nickel content. Customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

How do I care for my new jewelry?

It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards! If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item. While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

What is covered by the 2 year product protection plan?

By default we offer a 60 day replacement guarantee against defects. Extend it to 2 years from date of purchase by purchasing our Product Protection Plan.

2 year Product Protection starts from date of initial purchase.

Protection plan includes:
Damaged pendant and/or chain
Stone replacement or fixes
Tarnished jewelry
Mechanical defects (watches only)
Includes one replacement/repair per item

Protection plan excludes:
Lost or stolen items
Batteries
Normal wear and tear

Additional terms:
2 year Product Protection includes one replacement/repair per item. If your product has any covered defects during the term please contact our customer support at service@loveknotshop.com and we will gladly repair or replace the item (at our option). The damaged or defective item will need to be returned at the customer's or owner's expense before a replacement item is shipped or a repair is made. If the covered item is no longer available we will replace the item with a similar item of equal or greater value. Lost or stolen items are not covered by the product protection plan. Please note that store coupon codes or other offers may not be applied to purchases of product protection plans unless otherwise noted. Product protection plans are nonrefundable after 60 days from the original date of purchase of the protected product.