We offer a 30 day return policy on most items. No returns or exchanges on personalized items or items marked Final Sale. 

Is the item damaged or defective?

If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team by sending an email to support@lilasgiftshop.com with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.

Did you receive a different item than the one you ordered?

If you received a different item than the one you ordered, please contact our customer service team by emailing us at support@lilasgiftshop.com with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.

Are you reporting a problem covered under our 2 year product protection plan?

If you purchased our 2 year product protection plan for your item and you have experienced a covered defect or issue, please contact our customer service team by emailing us at support@lilasgiftshop.com with your order number and a description of the problem. For faster service please attach a photo showing the damage or defect.