Refund Policy

Refund Policy

We offer a 30 day return policy on most items. 

No refunds or exchanges on personalized items, including items with custom engraving, photo uploads, custom message cards, or other similar one-of-a-kind items. That's because these items are made to your specifications and can't be resold to other customers.  We will remake and/or replace personalized items where we were responsible for any errors, damage or manufacturing issues.

No refunds or exchanges on items marked as Final Sale.  We will offer a complimentary replacement for any defective items or any items that are shipped in error. 

Shipping, warranty and insurance costs, and gift card purchases are non-refundable. 

Due to the increase in package theft, we do NOT offer refunds or replacements for items that indicate "Delivered" in our tracking systems. Please contact local authorities in the event your packages are missing.

How to return your purchase

To start a return, first send us an email ( with the invoice number, name of purchaser and reason for the return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return via email will not be accepted.

Please do not return items to us without requesting a returns first via email or without authorization from our customer service team.

Please contact our customer service team as soon as possible, within 3 days of receiving the order if possible, for any items that arrived damaged, defective, or if the wrong item arrived.  That way we can make things right and get you a replacement item as quickly as possible  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Items returned to us that are not in saleable condition may be rejected and sent back to the customer, or a restocking fee of up to 50% of the product price may apply, at our discretion.

Returns and exchanges for defective items or where we shipped a wrong item in error are free of charge.  Returns must be arranged via email (, and are free of charge in the U.S.  Customers for orders outside the U.S. are free of charge, however customers must pay to ship the items back to our U.S. facility. 

You can always contact us for any return questions at

Returns or refunds will not be given after 60 days from the date of purchase.  We offer a 2 year purchase protection plan for eligible products that will cover you for defects.

Cancellations and modifications 

If you need to cancel or modify your order, please contact us within one hour of placing your order by emailing us at, otherwise we may not be able to stop the order from shipping.  Orders may not be cancelled or modified once the order has entered production.

Damages and issues 

Please inspect your order upon reception and contact our support team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We request that customers contact us immediately, within 3 business days if possible, after receiving a defective or wrong item so that we can get you a replacement item quickly.  Claims for defective or wrong orders will not be accepted after 30 days from delivery.

We offer our customers low cost shipping protection that covers items lost, stolen, or damaged in transit.  If you accept our offer, you may contact our customer service for assistance in obtaining a replacement or refund if your order is lost or damaged in shipment.  Additional terms and conditions for the shipping protection service may apply. 

If you do not purchase the optional shipping protection, we are not responsible for missing, lost, or stolen items that have been marked as delivered by the carrier.  Any claims for shipping-related loss or damage must be filed with customer service at  If you did not accept our offer of shipping protection, you may be able to file a claim with your homeowners or renters insurance.  Please contact your local police department to report any items that may have been stolen after delivery.  You may also file a claim with the carrier for items that are not found but were marked as delivered by the carrier.  Shipping protection charges are non-refundable, no exceptions.

We depend on the customer to provide us with accurate shipping instructions.  Items lost because the customer provided an inaccurate address are the responsibility of the customer, are not covered by insurance, and no refunds will be given. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.